WhatsApp Business Platform
Request documents and send permitted reminders.
Planned connectionConnections for real work
ActorLattice is being built to run workflows using its own screens, records and tasks. External connections are optional. When a supported connection helps your process, you can use it for a client message, a document, a signature, an appointment or a billing handoff.
Provider choice is useful only when the required action works.
Your practice-management system can keep the case records. ActorLattice is being built to coordinate the work around them: collect what is missing, prepare the next task and ask for approval.
Use external connections only where needed. The catalog below is proposed, not a claim that every provider is already supported.
These are proposed connections for early access. A product name does not imply every operation is supported.
Request documents and send permitted reminders.
Planned connectionRead relevant email and prepare replies for review.
Planned connectionConnect email to the right client and case.
Planned connectionBring a question to the responsible team.
Planned connectionShare a permitted task or review update.
Planned connectionWork with the files approved for the process.
Planned connectionUse approved files in your Microsoft account.
Planned connectionConnect the relevant document library.
Planned connectionUse selected case files and folders.
Planned connectionBring approved documents into the process.
Planned connectionConnect the legal documents the task needs.
Planned connectionUse the relevant firm's document records.
Planned connectionConnect agreed client, case and task details.
Planned connectionKeep agreed case information in the handoff.
Planned connectionConnect the records needed for the next step.
Planned connectionWork with agreed practice-management records.
Planned connectionPrepare a signature handoff and track its result.
Planned connectionPrepare an approved signature request.
Planned connectionConnect approved appointments to the case.
Planned connectionCoordinate agreed appointments and owners.
Planned connectionBring appointment details into the process.
Planned connectionPass approved information to the billing step.
Planned connectionPrepare an agreed accounting handoff.
Planned connectionConnections are proposed for early access. Available products and actions are confirmed with each firm.
Confirm the product, account, permitted action and expected result.
Reading a document and changing it require different access.
Decide which messages or updates need a person.
Distinguish prepared, attempted and confirmed actions.
Illustrative onboarding example. The exact products and actions would be confirmed for the firm's pilot.
A WhatsApp Business or email connection would identify the relevant message and case, within the account's permissions.
An approved Drive, OneDrive or document-system connection would make the permitted file available for the next task.
A supported case-system action would record the agreed change. A failed update stays separate from a confirmed one.
Name the product and the job: receive a message, find a file, request a signature or update a record.
Discuss a connection